Confident sales person


Sales people mind-set and beliefs
  • How attitudes affect the behaviour and activities of sales people?
  • What does “selling” mean?
  • What is the role of the sales person in the buying process?
  • What does the personal influence of the sales person depend on?
  • Techniques for self-motivation and creation of positive sales attitudes

  • Barriers to sales
  • The modern successful sales approach
  • Diagnostic model for questioning
  • Ways to deal with 4 types of price objections
  • Influence across the hierarchy
  • Working with complaints
  • Sources of personal energy
  • Techniques for confidence and positive mind-set
  • Laws of influence
  • Presentation skills


  • The program is highly practical - based on simulations, role play games, good practices and case studies of participants, feedback and analysis
  • The tools and approaches in the training program are based on the latest research and good practices in sales, negotiation, persuasion, social psychology and neuroscience
  • Live trainings and online trainings are at intervals, which means that in the period between training days, participants have the opportunity to immediately put into practice new skills in work-related situations and in meetings with clients.
  • Participants work individually or in groups on exercises and case studies prepared for them, learning from each other and providing constant feedback among themselves. This builds esteem and self-confidence and helps them acquire quickly new skills, attitudes and good practices that last.


Micro-training is a form of training that is not conducted in a hall or hotel but directly at the company office.
Hands-on exercises and case studies for 3 1/2 hours a day, once a month, which help for the direct transfer of knowledge and skills into practice and leads to desired results.
The method is easily integrated into the daily lives of employees who can return to work immediately after the micro-session.
All trainings are offered in the form of micro-training, and the number of sessions depends on the training program which takes into consideration your needs and goals.

Online training

The training is also available online, conducted in interval sessions each consisting of 2 hours. The number of sessions depends on the training program and the goals set, usually between 9 and 12 online sessions during 2-3 months with an interval for putting the learned skills into practice between sessions.

Training Goals

  • Increase confidence and self-esteem of sales people
  • Becoming aware of strengths and areas for development
  • Handling complaints and price objections with confidence
  • Influence across the hierarchy
  • Learning sources of personal energy
  • Skills for dealing with conflict
  • Effective management of emotions
  • Acquire skills for giving feedback